Here is the full Terms & Conditions for your Tiger Kirana website — ready to copy and paste:

🛒 TIGER KIRANA

Your Neighbourhood Grocery Store

Terms & Conditions

Effective Date: March 2026 | Last Updated: March 14, 2026

Welcome to Tiger Kirana. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read this document carefully before using our services. These terms govern all transactions, interactions, and use of the Tiger Kirana website and brand.

1. Definitions

For the purpose of these Terms & Conditions, the following definitions apply:

“Tiger Kirana” / “We” / “Us” refers to the brand, its owners, employees, and authorised representatives.
“Website” refers to the Tiger Kirana online grocery store and all related web pages.
“User” / “You” / “Customer” refers to any individual accessing the website or purchasing products.
“Products” refers to all grocery items, household essentials, and other goods sold by Tiger Kirana.
“Order” refers to a purchase request submitted by you through the Website.

2. Eligibility and Account Registration

To make purchases on the Tiger Kirana website, you must meet the following criteria:

You must be at least 18 years of age, or have parental/guardian consent.
You must provide accurate, current, and complete information during registration and checkout.
You are solely responsible for maintaining the confidentiality of your account login details.
Tiger Kirana reserves the right to suspend or terminate accounts that violate these Terms.
You must notify us immediately if you suspect any unauthorised use of your account.

3. Products and Availability

Tiger Kirana offers a wide range of fresh groceries, daily essentials, and household products. The following conditions apply:

Product images are for illustration purposes only; actual appearance may vary slightly.
All products are subject to availability; we reserve the right to limit quantities.
We may discontinue, modify, or introduce new products without prior notice.
Prices of perishable and fresh items may vary based on season and market rates.
Tiger Kirana does not guarantee that all product descriptions, weights, or prices on the website are completely error-free.
Fresh produce such as fruits, vegetables, meat, and dairy are subject to availability and may be substituted with similar items if stock runs out.

4. Pricing and Payment

All prices displayed on the Tiger Kirana website are in the applicable local currency and include applicable taxes unless stated otherwise.

Prices are subject to change at any time without prior notice.
Payment must be completed in full before an order is processed and dispatched.
We accept payments via credit/debit cards, mobile money, cash on delivery, bank transfer, and other available methods.
In case of a pricing error on the website, Tiger Kirana reserves the right to cancel the order and issue a full refund.
Discount codes and promotional offers cannot be combined unless explicitly stated.
All transactions are securely processed; Tiger Kirana does not store full card details.

5. Orders, Confirmation, and Cancellation

Once you place an order, you will receive an order confirmation via email or SMS. This confirmation does not guarantee the availability of the item.

Tiger Kirana reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.
You may cancel your order within 1 hour of placement, provided it has not yet been packed or dispatched.
Cancellations after packing or dispatch will be treated as returns (see Returns Policy).
We will notify you promptly if your order cannot be fulfilled and will process a full refund accordingly.
For bulk or wholesale orders, please contact us in advance to confirm availability.

6. Delivery and Shipping

Tiger Kirana strives to deliver your groceries fresh and on time. Delivery timelines depend on your location and order details.

Standard delivery time is 1 to 3 business days within the primary service area.
Same-day delivery may be available for select areas and order sizes, subject to availability.
Delivery charges, if applicable, will be displayed at checkout before payment confirmation.
Risk of loss or damage passes to you upon successful delivery of the order.
Tiger Kirana is not liable for delays caused by traffic, weather conditions, or other force majeure events.
Please ensure your delivery address is accurate; we are not responsible for orders sent to incorrect addresses provided by you.
Someone must be available to receive perishable items at the time of delivery; Tiger Kirana is not responsible for spoilage due to failed delivery attempts.

7. Returns, Exchanges, and Refunds

We want you to be completely satisfied with every order from Tiger Kirana. Our return and refund policy is as follows:

Damaged or Wrong Items: If you receive a damaged, spoiled, or incorrect item, please report it within 24 hours of delivery with a photo as proof.
Fresh Produce: Returns on fresh fruits, vegetables, meat, dairy, and perishable items are accepted only if the item is visibly damaged or spoiled upon delivery.
Packaged Goods: Returns are accepted within 3 days of delivery for items in original, unopened condition.
Non-Returnable Items: Opened food items, loose groceries, and items marked as Final Sale cannot be returned.
Refunds are processed within 5 to 10 business days after the return is verified and approved.
Shipping costs for returns are borne by the customer unless the item is defective or incorrect.
Exchanges are subject to stock availability.

8. Intellectual Property

All content on the Tiger Kirana website — including the logo, brand name, product images, graphics, descriptions, and text — is the exclusive intellectual property of Tiger Kirana or its licensors.

You may not copy, reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written consent from Tiger Kirana.

9. User Conduct

By using the Tiger Kirana website, you agree not to:

Submit false, fraudulent, or misleading information.
Use our platform for any unlawful or unauthorised purpose.
Post or transmit harmful, offensive, or abusive content.
Attempt to gain unauthorised access to any part of the website or user data.
Resell or commercially exploit products purchased from Tiger Kirana without written permission.
Interfere with the proper functioning or security of the website.

10. Privacy Policy

Tiger Kirana is committed to protecting your personal information. By using our website, you consent to the collection and use of your data as follows:

We collect personal data such as name, email, phone number, address, and payment information for order processing.
Your data is used to process orders, send updates, improve services, and personalise your experience.
We do not sell or share your personal data with third parties without consent, except as required by law.
You may request access to, correction of, or deletion of your personal data at any time.
For full details, please refer to our Privacy Policy available on the website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Tiger Kirana shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

Use or inability to use the website or its services.
Errors or inaccuracies in product descriptions, pricing, or availability.
Unauthorised access to or alteration of your account or data.
Delays or failures in delivery due to courier or force majeure events.
Any dissatisfaction arising from product appearance or quality variations.
Spoilage of perishable items due to failed delivery attempts caused by the customer’s unavailability.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Tiger Kirana is registered.

Any disputes arising from these Terms shall first be resolved through amicable negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration or the competent courts of our jurisdiction.

13. Amendments to Terms

Tiger Kirana reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on the website with a revised effective date.

Continued use of the website following any changes constitutes your acceptance of the updated Terms. We encourage you to review this document periodically.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please get in touch with us:

Website: www.tigerkirana.com
Email: support@tigerkirana.com
Phone / WhatsApp: Available on our Contact page
Business Hours: Monday – Sunday, 8:00 AM – 9:00 PM

By using the Tiger Kirana website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

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