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🛒 TIGER KIRANA

Your Neighbourhood Grocery Store

Privacy & Policy

Effective Date: March 2026 | Last Updated: March 14, 2026

Welcome to Tiger Kirana. We are committed to protecting your privacy and ensuring a safe and trustworthy shopping experience. This Privacy & Policy document explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using our platform, you agree to the practices described in this document.

1. Information We Collect

When you use Tiger Kirana’s website or services, we may collect the following types of information:

Personal Information: Your full name, email address, phone number, and delivery address.
Account Information: Login credentials including username and password (stored securely).
Order Information: Details of products you purchase, order history, and transaction records.
Payment Information: Payment method details (we do not store full card numbers; payments are processed securely).
Device & Usage Data: IP address, browser type, device information, and pages visited on our website.
Communication Records: Messages or queries you send to our customer support team.

2. How We Use Your Information

Tiger Kirana uses your personal information only for legitimate and necessary purposes, including:

Processing and fulfilling your grocery orders and deliveries.
Sending order confirmations, updates, and delivery notifications via SMS or email.
Managing your account and providing customer support.
Improving our website, product listings, and overall shopping experience.
Sending promotional offers, discounts, and newsletters (only with your consent).
Detecting and preventing fraudulent transactions or unauthorised account access.
Complying with applicable laws and regulatory requirements.

3. Sharing of Your Information

We value your trust. Tiger Kirana does not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

Delivery Partners: We share your name, phone number, and address with our delivery personnel to fulfil your orders.
Payment Processors: Secure third-party payment gateways process your transactions; they are bound by strict data security standards.
Technology Partners: Service providers who help us operate our website (e.g., hosting, analytics) under strict confidentiality agreements.
Legal Compliance: We may disclose information to law enforcement or regulatory bodies if required by applicable law.

4. Data Storage and Security

Tiger Kirana takes the security of your personal information seriously. We implement the following measures to protect your data:

All data is stored on secure, encrypted servers.
We use SSL (Secure Socket Layer) encryption on our website to protect data in transit.
Access to your personal data is restricted to authorised personnel only.
We regularly review and update our security practices to guard against unauthorised access, theft, or loss.

Please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Tiger Kirana uses cookies and similar tracking technologies to enhance your browsing experience on our website.

Essential Cookies: Required for the website to function properly (e.g., maintaining your shopping cart).
Analytics Cookies: Help us understand how visitors use our website so we can improve it.
Marketing Cookies: Used to show you relevant offers and promotions (only with your consent).

You may disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

6. Your Rights

As a Tiger Kirana customer, you have the following rights regarding your personal data:

Access: You may request a copy of the personal information we hold about you.
Correction: You may ask us to update or correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal and operational requirements.
Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us using the details provided in Section 10.

7. Children’s Privacy

Tiger Kirana’s website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such data.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services. Tiger Kirana is not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

Tiger Kirana reserves the right to update or modify this Privacy & Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of our website following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Policy, please get in touch with us:

Website: www.tigerkirana.com
Email: support@tigerkirana.com
Phone / WhatsApp: Available on our Contact page
Business Hours: Monday – Sunday, 8:00 AM – 9:00 PM

By using the Tiger Kirana website or placing an order, you acknowledge that you have read, understood, and agree to this Privacy & Policy.

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